Hi Tokonauts,
You can easily contact Tokocrypto Customer Service through both the official app and the website. Use the Live Chat feature in the Tokocrypto application to get quick and direct assistance from our team, and this service is available free of charge.
Our customer service only available in LIVE CHAT, any other contact considered as scam contact (WhatsApp, SMS).
Live Chat Customer Service via the Tokocrypto App
Here's how to contact Tokocrypto Customer Service via Live Chat in the app:
1. Open the Tokocrypto app and make sure you're logged in. Then, tap or select the Headphone icon in the top right corner of the screen.
2. Once on the Help page, choose "Chat" to connect with Live Chat Customer Support.
3. To select your language, click the "Globe icon" in the top right corner of the screen. After that, choose "English" for communication in English.
4. Find the articles needed to solve your problem. Select a Topic you want to ask a question about or need help with.
6. After you select the question topic, related information will be provided on the live chat page.
7. If you feel the question was not answered or the issue was not resolved, select the "Unsolved" button. After that, you will be given the option to continue to the FAQ or CS. Select "Yes, transfer to Customer Service" to be able to consult CS directly.
8. You can see the estimated queue time. Please wait until it's your turn.
9. If you feel the question has been answered or the issue has been resolved, you can click the "Solved" button.
Live Chat Customer Service via the Tokocrypto Website
Here's how to contact Tokocrypto Customer Service via Live Chat on the website:
You can contact Live Chat at the website version by clicking the link below:
Indonesian: https://www.tokocrypto.com/chat
English: https://www.tokocrypto.com/en/chat