Hi Tokonauts,
You can easily contact Tokocrypto Customer Service through both the official app and the website. Use the Live Chat feature in the Tokocrypto application to get quick and direct assistance from our team, and this service is available free of charge.
Our customer service only available in LIVE CHAT, any other contact considered as scam contact (WhatsApp, SMS).
Live Chat Customer Support via the Tokocrypto App
Here's how to contact Tokocrypto Customer Service via Live Chat in the app:
1. Open the Tokocrypto app and make sure you're logged in. Then, tap or select the Headphone icon in the top right corner of the screen.
2. Once on the Help page, choose "Chat" to connect with Live Chat Customer Support.
3. To select your language, click the "Globe icon" in the top right corner of the screen. After that, choose "English" for communication in English.
4. Find the articles needed to solve your problem. Select a Topic you want to ask a question about or need help with.
6. After you select the question topic, related information will be provided on the live chat page.
7. If your question remains unanswered or your issue is still unresolved, select “Not Resolved.” You will be directed to a related help article. After opening the article, select “Not Resolved” again. Repeat this step twice until the option to connect with Customer Service appears, then select “Yes, connect me to Customer Service” to speak directly with a CS agent.
8. You can see the estimated queue time. Please wait until it's your turn.
9. If you feel the question has been answered or the issue has been resolved, you can click the "Solved" button.
Live Chat Customer Service via the Tokocrypto Website
Here's how to contact Tokocrypto Customer Service via Live Chat on the website:
You can contact Live Chat at the website version by clicking the link below:
Indonesian: https://www.tokocrypto.com/chat
English: https://www.tokocrypto.com/en/chat