Performing Know Your Customer (KYC) is a crucial step in the identity verification for users across various digital services, including the Tokocrypto platform. Foreign Nationals (WNA) who wish to become Tokocrypto users must diligently follow KYC procedures.
After registering, you must undergo identity verification to buy and sell crypto assets on Tokocrypto. For WNA users who do not possess an Indonesian ID card (KTP), they must provide identification cards and other supporting documents for the KYC application.
Here are the documents needed for WNA users to complete KYC on Tokocrypto:
- Active Passport.
- Temporary Stay Permit (KITAS) or Permanent Stay Permit (KITAP).
- The passport and KITAS/KITAP must be valid.
- Users without KITAS/KITAP cannot apply for KYC.
- Users cannot substitute documents like bank statements, E-Visa, local identification cards/ID, local driver's licenses, or similar documents for the mandatory documents, which include passports and KITAS/KITAP.
Here are the steps to complete KYC on Tokocrypto via the website:
- Log in to your registered Tokocrypto account.
- Click on the profile icon in the upper right corner.
- Go to the "Verification, Payment & Limits" menu and back to the Basic Info menu.
- Under "KYC Level 1," click "Verify Now!"
- Select nationality as “All Countries” then click "Next"
- On the next page, select your nationality.
- Upload your passport and KITAS/KITAP documents in the provided boxes.
- If the documents have been uploaded, click "Next," ensuring that the uploaded documents are accurate.
- On the next page, please fill in your personal information as it appears on your passport.
- Click "Next" if the personal information is complete. You can only proceed to step 4 if the information is complete. Please double-check the accuracy of the data.
- On the next page, follow the instructions on the website for the liveness recording process.
- We will process your KYC data, which may require up to 1 business day for completion.
For the KYC process through the smartphone application, Tokonauts can watch the tutorial video provided here:
Isn't it easy to complete KYC on Tokocrypto? If you encounter any difficulties during the KYC application, you can find KYC tips here.
If you experience any difficulties or need further assistance, please contact our Customer Support via Live Chat , available at www.tokocrypto.com and app.
Happy trading on Tokocrypto #ToTheMoon!
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