Hi Tokonauts,
Using a memo when depositing Tokocrypto is crucial to ensure that the funds you send are correctly credited to your account.
Here is a step-by-step guide to finding and using memos in the deposit menu on Tokocrypto:
1. Log in to Your Tokocrypto Account
- Step 1: Open the Tokocrypto website and click the "Login" button in the top right corner.
- Step 2: Enter your email and password, then click "Login" to access your account.
2. Access the Deposit Menu
- Step 1: Once logged in, hover over the "Wallet" menu at the top of the page or tap the "Wallet" icon at the bottom of the app.
- Step 2: Click the "Deposit" button to start the deposit process.
3. Select the Coin You Want to Deposit
- Step 1: On the deposit page, you will see a list of available coins. Please find and select the coin you'd like to deposit (e.g., XRP, XLM, EOS, etc.).
- Step 2: Click on the chosen coin to open its specific deposit page.
4. Copy the Deposit Address and Memo
- Step 1: On the deposit page for the selected coin, you will see the deposit address and memo provided by Tokocrypto.
- Step 2: Copy both the deposit address and memo. Could you copy both pieces of information correctly to avoid errors?
Transfer from Another Wallet or Exchange
- Step 1: Open the wallet or exchange platform from which you will send the coins.
- Step 2: Select the same coin and choose the option to send or transfer.
- Step 3: Paste the deposit address you copied from Tokocrypto into the "Recipient Address" field.
- Step 4: Paste the memo you copied from Tokocrypto into the "Memo" or "Tag" field.
- Step 5: Verify the information you entered (address and memo) to ensure no errors.
- Step 6: Confirm and send the transaction once all information is verified.
Verify the Deposit
- Step 1: After sending the coins from another wallet or exchange, return to your Tokocrypto account.
- Step 2: Open the "Wallet" menu and check the balance of the coin you deposited.
- Step 3: Your deposit should appear after some time (depending on the blockchain network and transaction load).
Additional Tips
- Double-check the address and memo before sending the transaction to avoid mistakes.
- Keep Records: Save a record of the address and memo used for future reference.
- Transaction Confirmation: Some platforms may require additional confirmation via email or 2FA before sending the transaction.
By following these steps, you can ensure that deposits requiring a memo on Tokocrypto are made correctly and that your funds arrive safely in your account.
If you have further questions, please get in touch with Customer Support via 24/7 Live Chat.
Thank you for your support!
The Tokocrypto Team