Dear Tokonauts,
Please be informed of adjustments to Tokocrypto partner services in conjunction with the Maulid Nabi Muhammad SAW holiday on September 16, 2024.
Services not mentioned below will operate as usual during the holiday and joint leave period, including the processing of payments to your account balance.
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Deposits:
- Payments to Virtual Accounts or E-Wallets will continue to be processed during the holiday.
- Bank transfers to virtual account numbers and via e-wallets will be available as usual.
- For deposits made on September 16, 2024, if we encounter any issues, our Customer Support team may require additional time to investigate with our Bank Partner, depending on the bank's operating hours.
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Withdrawals:
- Withdrawals exceeding Rp 250 million to certain banks will be affected.
- All withdrawals exceeding Rp 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will only be processed after the banks resume operations.
- For example, transfers to banks not listed above with a value exceeding Rp 250 million made on September 16, 2024, will be processed after September 17, 2024.
- During this period, if you need to transfer more than Rp 250 million to a bank not listed above and require the funds to be received on the same day, please divide the payment into multiple transfers of Rp 250 million or less.
- For withdrawals made on September 16, 2024, if we encounter any issues, our Customer Support team may require additional time to escalate the matter to our Bank Partner, depending on the bank's operating hours.
For further inquiries, please contact our Customer Support team via our 24/7 Live Chat.
Thank you for your understanding.
Sincerely,
The Tokocrypto Team
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