Operational Adjustments During Isra' Mi'raj and Chinese New Year Holidays

Hi Tokonauts,

We want to inform you about operational adjustments to our services related to our partner banks in conjunction with the Isra' Mi'raj 1446 Hijriah and Chinese New Year 2576 Kongzili holidays on January 27-29, 2025.

Tokocrypto will continue serving all users who wish to conduct trading transactions during the holiday and public holidays. Our Customer Support service will continue to operate normally 24 hours a day.

Deposits

• Payments to Virtual Accounts or E-Wallets will continue to be processed during the holiday period.
• Bank transfers to virtual account numbers and via e-wallets will be available as usual.
• If we encounter any difficulties with your deposit payments made on January 27-29, 2025, our Customer Support team may require more time to investigate with our Bank Partners, depending on the bank's operating hours.

Withdrawals

• Withdrawals above Rp 250 million to certain banks will be affected.
• All withdrawals above Rp 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will only be processed after downtime.
• For example, transfers to banks not on the list above with a nominal value of more than Rp 250 m
  • If the transaction is made on January 29, 2024, it will only be processed after January 30, 2025.
• During this period, if you wish to transfer more than Rp 250 million to a bank not on the list above and need the funds to be received on the same day, please divide the payment into several transfers of Rp 250 million or less.
• If we encounter any difficulties with your withdrawals made on January 27-29, 2025, our Customer Support team may require more time to escalate to our Bank Partners, depending on the bank's operating hours.

RTGS Deposits

• If you usually use LLG (Lalu Lintas Giro) or RTGS (Real Time Gross Settlement), to avoid disruptions, we recommend that you top up all required funds before the deadline of 13:00 WIB on January 24, 2025.

Virtual Account via RTGS & LLG

• If users make bank transfer payments to virtual account numbers using the RTGS & LLG method, payments will be processed after January 30, 2025.

RTGS & LLG Transfers

• Not available on January 27-29, 2025, by Bank Indonesia's operating hours.

Important Note:

• Please make your last transaction by 13:00 WIB one day before the holiday (January 24, 2025).
• For questions and further information, please contact our Customer Support team via 24/7 Live Chat. Thank you for your understanding!

Warm regards,

Tokocrypto Team