Dear Tokonauts,
We would like to inform you about operational service adjustments related to our partner banks from March 28th to April 7th, 2025, in connection with the Nyepi Holy Day of Saka New Year 1947 and Eid al-Fitr 1446 Hijriyah holidays.
Tokocrypto will continue to serve all users who wish to conduct trading transactions during the holiday and joint leave period. Our Customer Support service will remain operational 24 hours a day.
Services not specifically mentioned will continue to operate as usual during the holidays, including processing payments to your balance.
Deposit Payments
Payments to Virtual Accounts or E-Wallets will continue to be processed during the holiday period. Bank transfer payments to virtual account numbers and through e-wallets will be available as usual.
If we encounter any issues with your deposit payment made between March 28th and April 7th, 2025, our Customer Support team may require additional time to investigate with the Partner Bank, as this will depend on the Bank's operational hours.
Withdrawal Payments
The withdrawal of funds exceeding IDR 250 million from certain banks will be affected. All withdrawals exceeding IDR 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will only be processed after downtime.
For example, transfers to banks other than the list above with a nominal value of more than IDR 250 million:
- If the transaction is made on March 30th, 2025, it will only be processed after April 7th, 2025.
During this period, if you wish to transfer more than IDR 250 million to banks other than the ones listed above and require the funds to be received on the same day, please divide the payment into several transfers of IDR 250 million or less.
If we encounter any issues with your withdrawal made between March 28th and April 7th, 2025, our Customer Support team may require additional time to escalate the issue to the Partner Bank, as this will depend on the Bank's operational hours.
Deposits via RTGS
If you typically top up via LLG (Interbank Clearing) or RTGS (Real Time Gross Settlement), to avoid disruptions, we recommend topping up all necessary funds before the cut-off time of 13:00 WIB on April 5th, 2025.
Virtual Account via RTGS & LLG
If users make bank transfer payments to virtual account numbers using the RTGS & LLG methods, the payment will be processed after April 7th, 2025.
RTGS & LLG Transfers
Not available from March 28th to April 7th, 2025, following Bank Indonesia's operational hours.
Payment Gateway and E-Wallet Schedule Summary
For real-time transactions between March 28th and April 7th, 2025, Shopeepay will not be channeled to Tokocrypto, while Gopay will continue to be processed as usual. Additionally, QRIS, Dana, and LinkAja funds will not be settled during this period.
Important Notes
- Some platforms will be on holiday from March 28th to April 7th, 2025.
- Please ensure transactions are completed before the national holiday, at the latest by 13:00 WIB the day before.
- For further questions and information, please contact our Customer Support team via 24/7 Live Chat.
Thank you for your understanding!
Warm regards, Tokocrypto Team
Stay tuned for further information on all official Tokocrypto channels:
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