The main point is on the identity card. Please input your personal data such as the identity card number, name, date of birth correctly and according to the identity card.
The identity card must be original and must be clear when uploaded (if the damaged identity card can be replaced with another identity card such as a SIM or Passport).
Then the selfie or selfie must be clear, Selfie holding a paper that says:
"Verifikasi Pembelian Aset Digital di tokocrypto.com" is clearly written. Put the full name, signature and date clearly.