How to Reset SMS Authenticator Codes

Hi Tokonauts!

When users find it difficult to reset 2FA SMS because their cellphone is lost? or your mobile number is no longer active?

Users don't need to worry. By following the steps below, 2FA SMS will be reset again and users can continue to transact at Tokocrypto. Following are the steps in resetting 2FA SMS:

• Photo of KTP identity card

• Self-supporting photo on a paper with the words "Reset 2FA SMS in Tokocrypto" by including:

  - Name

  - Today's date

  - Signature

  - Along with KTP

  

• Fill in the complete format:

  - Email address:

  - Name:

  - Mobile phone number:

  - Reason for doing 2FA SMS Reset:

• Send an email with documents, photos, and the prepared format to support@tokocrypto.com
  
  if you have trouble please contact our Customer Support via Telegram or Live Chat or WhatsApp at number 0811-1945-432 or email at support@tokocrypto.com.
  
  

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