How to Reset SMS Authenticator Codes

Hi Tokonauts!

When users find it difficult to reset 2FA SMS because their cellphone is lost? or your mobile number is no longer active? Tokonauts don't need to worry. By following the steps below, 2FA SMS will be reset again and users can continue to transaction at Tokocrypto. Following are the steps in resetting 2FA SMS:

• Photo of KTP identity card

• Self-supporting photo on a paper with the words "Reset 2FA SMS in Tokocrypto" by including:

  - Name

  - Today's date

  - Signature

  - Along with KTP

  

• Fill in the complete format:

  - Email address:

  - Name:

  - Mobile phone number:

  - Reason for doing 2FA SMS Reset:

• Send an email with documents, photos, and the prepared format to support@tokocrypto.com or you can submit the form in this link.

   

  How Long it will take to reset?

  Estimated completion of 2FA reset is 1x24 hours on weekdays and 2x24 hours on holidays. Please check periodically on your account because we don't send confirmation when it's been reset.
  
  is it easy right Tokonauts to reset SMS authenticator ini Tokocrypto? if you have trouble please contact our Customer Support via Live Chat or email at support@tokocrypto.com.
  
  

  Stay tuned for further information on all official Tokocrypto channels:

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