Hi Tokonauts,
We would like to inform you about operational adjustments to our services related to our partner banks during the Vesak Day 2569 BE holidays and joint leave on May 12-13, 2025.
Tokocrypto will continue to serve all users who wish to conduct trading transactions during this holiday and joint leave period. Our Customer Support service will remain operating normally 24 hours a day.
Services not mentioned will continue to operate as usual during the holidays, including the settlement of payments to your balance.
Deposit Payments
Payments to Virtual Accounts or E-Wallets will continue to be processed during the holiday period. Bank transfer payments to virtual account numbers and also via e-wallets will be available as usual.
Should we encounter any issues with your deposit payments made on May 12-13, 2025, our Customer Support team may require additional time to investigate with the Partner Bank, as this will depend on the Bank's operational hours.
Withdrawals
Withdrawals exceeding IDR 250 million to several banks will be affected.
All withdrawals above IDR 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will only be processed after the 1 downtime period.
During this period, if you wish to transfer amounts above IDR 250 million to banks other than those listed above and require the funds to be received on the same day, please divide the payment into several transfers of IDR 250 million or less.
Should we encounter any issues with your withdrawals made on May 12-13, 2025, our Customer Support team may require additional time to escalate the issue to the Partner Bank, as this will depend on the Bank's operational hours.
Deposits via RTGS
If you typically top up via LLG (Lalu Lintas Giro) or RTGS (Real Time Gross Settlement), we recommend that you top up all necessary funds before May 12, 2025, to avoid any disruptions.
Virtual Accounts via RTGS & LLG
If users make bank transfer payments to virtual account numbers using the RTGS & LLG methods, the payments will be processed after May 13, 2025.
RTGS & LLG Transfers
Not available on May 12-13, 2025, due to Bank Indonesia's operational hours.
For further questions and information, please contact our 24/7 Customer Support team via Live Chat.
Thank you for your understanding!
Warm regards,
Tokocrypto Team
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