Hi Tokonauts,
We would like to inform you about adjustments to our operational services related to the Ascension Day of Jesus Christ holiday on May 29-30, 2025.
Tokocrypto will continue to serve all users who wish to conduct trading transactions during the holiday period. Our Customer Support service will operate normally 24 hours a day.
Services not mentioned will continue to operate as usual during the holiday, including the settlement of payments to your balance.
Deposit Payments
Payments to Virtual Accounts or E-Wallets will still be processed during the holiday period. Bank transfers to virtual account numbers and via e-wallets will be available as usual. Suppose we encounter issues with your deposit payments made on May 29-30, 2025. In that case, our Customer Support team may require additional time to investigate with our Bank Partners, as this process depends on their operational hours.
Fund Withdrawals
Withdrawals above IDR 250 million to certain banks will be affected. All withdrawals above IDR 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will only be processed after the downtime period. During this period, if you wish to transfer more than IDR 250 million to banks other than those listed above and require the funds to be received on the same day, please split the payment into multiple transfers of IDR 250 million or less. Suppose we encounter issues with your fund withdrawals made on May 29-30, 2025. In that case, our Customer Support team may require additional time to escalate the matter with our Bank Partners, as this depends on their operational hours.
Deposits via RTGS
If you typically top up via LLG (Lalu Lintas Giro) or RTGS (Real Time Gross Settlement), to avoid disruption, we recommend topping up all necessary funds before May 29, 2025.
Virtual Account via RTGS & LLG
If users make bank transfer payments to virtual account numbers using the RTGS & LLG methods, payments will be processed after June 02, 2025.
RTGS & LLG Transfers
Not available on May 29-30, 2025, following Bank Indonesia's operational hours.
For further questions and information, don't hesitate to get in touch with our Customer Support team via Live Chat 24/7. Thank you for your understanding!
Warm regards, Tokocrypto Team
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