Important Operational Adjustments Ahead of Islamic New Year Holiday – Tokocrypto

Hi Tokonauts,

We would like to inform you about operational adjustments to our services related to the Islamic New Year (1 Muharram 1447 Hijri) holiday on June 27, 2025, for our partner banks.

Tokocrypto will continue to serve all users for trading transactions during the holiday period and collective leave. Our Customer Support team will also operate normally 24 hours a day.

Services not mentioned will continue to operate as usual during the holiday, including the settlement of payments to your balance.

Deposit Payments

Payments to Virtual Accounts or E-Wallets will still be processed during the holiday period.

Bank transfers to virtual account numbers and via e-wallet will be available as usual.

If we encounter any issues with your deposit payment made on June 27, 2025, our Customer Support team may require more time to investigate with the Bank Partner, as this will align with the bank's operational hours.

Fund Withdrawals

Withdrawals above IDR 250 million to certain banks will be affected.

All withdrawals above IDR 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will only be processed after the downtime period.

During this period, if you wish to transfer more than IDR 250 million to banks other than those listed above and require the funds to be received on the same day, please divide the payment into multiple transfers of IDR 250 million or less.

If we encounter any issues with your fund withdrawal made on June 27, 2025, our Customer Support team may require more time to escalate the matter with the Bank Partner, as this will align with the bank's operational hours.

Deposits via RTGS

If you usually top up via LLG (Lalu Lintas Giro) or RTGS (Real Time Gross Settlement), to avoid disruption, we recommend topping up all necessary funds before June 27, 2025.