Important Notice: Holiday Operational Schedule for Prophet Muhammad's Birthday – Tokocrypto

Hi Tokonauts,

We'd like to inform you about some adjustments to our services related to our partner banks for the 2025 Prophet Muhammad's Birthday national holiday.

Tokocrypto will remain open for all users who want to trade during the holiday and collective leave period. Our Customer Support team will continue to operate normally 24/7.

All other services not mentioned will operate as usual during the holiday, including payment settlements to your balance.

Deposit Payments

Payments to Virtual Accounts or E-Wallets will be processed as usual during the holiday. Bank transfers to virtual account numbers and through e-wallets will be available as usual. If we encounter any issues with your deposit payment made on September 8, 2025, our Customer Support team may require additional time to investigate with our partner banks, as this will depend on the banks' operational hours.

Fund Withdrawals

Withdrawals above Rp 250 million to certain banks will be affected. All withdrawals above Rp 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will only be processed after the downtime period. During this period, if you want to transfer more than Rp 250 million to one of the affected banks and need the funds to be received on the same day, please split the payment into multiple transfers of Rp 250 million or less. If we encounter any issues with your fund withdrawal made on September 8, 2025, our Customer Support team may require additional time to escalate the issue with our partner banks, as this will depend on the banks' operational hours.

Deposits via RTGS

If you usually top up your funds via LLG (Lalu Lintas Giro) or RTGS (Real Time Gross Settlement), to avoid any disruptions, we recommend that you top up all the funds you need before September 4, 2025 at 1:00 PM WIB.

Virtual Accounts via RTGS & LLG

If users make bank transfer payments to a virtual account number using the RTGS & LLG method, the payment will be processed after September 8, 2025.