Hi Tokonauts,
We would like to inform you about several adjustments to our operational services due to the Lunar New Year 2577 Kongzili public holiday and collective leave on February 16-17, 2026.
Please note that trading activities and 24/7 Customer Support will remain fully operational during this period. Any services not specifically mentioned below—including standard balance settlements—will continue to function as usual.
Deposit Services
Virtual Accounts & E-Wallets: Deposits via Virtual Account (VA) or E-Wallets will be processed as normal.
Potential Delays: If you encounter any issues with deposits made on February 16-17, please be aware that our team may require additional time to investigate with our partner banks, as they will be following holiday operating hours.
Withdrawal Services
Standard Withdrawals: Withdrawals under Rp 250 million are generally unaffected.
Withdrawals > Rp 250 Million: Transactions exceeding Rp 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will only be processed after the downtime period on February 18, 2026.
Workaround: If you need to withdraw more than Rp 250 million to a bank not listed above for same-day receipt, please split your transaction into multiple withdrawals of Rp 250 million or less.
RTGS & LLG Transactions
Top-ups: To avoid delays, we recommend completing any top-ups via LLG (Lalu Lintas Giro) or RTGS (Real Time Gross Settlement) before 1:00 PM WIB on February 13, 2026.
Virtual Accounts: Payments made to VAs using RTGS/LLG methods will be processed starting February 18, 2026.
Availability: Direct RTGS & LLG transfers will be unavailable on February 16-17, 2026, in accordance with Bank Indonesia’s holiday schedule.
Important Notes
Several banking platforms will be closed on February 16-17, 2026.
To ensure your funds are processed on time, please complete your transactions by 1:00 PM WIB on the day before the holiday.
For further assistance, our Customer Support team is available via 24/7 Live Chat.
Thank you for your understanding and continued support!
Warm regards,
The Tokocrypto Team
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