Hi Tokonauts,
Tokocrypto provides an IDR deposit option via Bank Mandiri to simplify the transaction process for our users. By using the intrabank Virtual Account (VA) method, deposits can be made anytime through Livin’ by Mandiri, Mandiri ATMs, or internet banking, and funds will be credited quickly.
Below is the complete guide for depositing via Bank Mandiri on Tokocrypto.
How to Deposit via Mandiri on Tokocrypto
To make a deposit using Bank Mandiri, please follow these steps:
Log in to the Tokocrypto app and select the Deposit IDR menu.
Select your deposit method, then click Bank Mandiri.
The system will display your Virtual Account (VA) number and account details.
Copy the Virtual Account number, then proceed with the payment via Livin’ by Mandiri, Mandiri ATM, or internet banking.
Enter the VA number and your desired deposit amount, then complete the transaction.
Note: The Mandiri Virtual Account is unique to each user. Transactions can only be made using a Mandiri account registered under the same name as your Tokocrypto account (intrabank).
How Long Does it Take for Funds to Arrive?
Deposited funds generally appear in your Tokocrypto account in less than 5 minutes. However, in certain conditions, the process may take up to a maximum of 24 working hours, depending on the bank's system.
Transactions made between 22:59 WIB and 05:00 WIB may experience delays due to bank processing schedules.
If your funds have not arrived after 24 hours, please contact Tokocrypto Customer Support via 24/7 Live Chat.
How to Check Your Deposit History
To view your deposit history:
Click the clock icon on the Deposit menu.
Select the Deposit section, then click the "Crypto" button.
Click on a specific transaction to view its details.
What if the Funds Haven't Entered My Wallet?
If your funds have not been received, please check your Mandiri bank statement (mutations) to ensure the transfer was successfully sent to the correct Virtual Account number.
While funds usually arrive within minutes, please allow up to a maximum of 24 hours. If they are still not received after that period, contact Tokocrypto Customer Support immediately via our 24/7 Live Chat.
Thank you for your continued support!
The Tokocrypto Team
*Deposit fees are currently covered by Tokocrypto.
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