Hi Tokonauts,
We would like to inform you about operational adjustments regarding our partner banks in observance of the Ascension Day of Jesus Christ public holidays and collective leave on May 14-15, 2026.
Tokocrypto remains fully committed to serving all users who wish to trade during this holiday period. Our Customer Support team will continue to operate normally 24/7.
Any services not specifically mentioned below will continue to operate as usual, including the settlement of payments to your balance.
Deposit Payments
Virtual Accounts & E-Wallets: Deposits via Virtual Account (VA) and E-Wallets will be processed as usual during the holiday.
Recommendations: To ensure smooth transactions, we suggest using the deposit channels currently available on the Tokocrypto platform.
Investigation Notice: Should any issues arise with deposits made between May 14-15, 2026, our Customer Support team may require additional time to investigate with our Partner Banks, subject to their operational hours.
Withdrawals
Withdrawals > Rp 250 Million: Withdrawals exceeding Rp 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will be affected. These transactions will only be processed after the downtime period on May 18, 2026.
Pro-Tip: If you need to withdraw more than Rp 250 million to a bank not listed above and require the funds on the same day, please split your withdrawal into multiple transactions of Rp 250 million or less.
Escalation Notice: If you encounter issues with withdrawals on May 14-15, 2026, please note that escalations to Partner Banks may take longer due to bank holiday schedules.
RTGS & LLG Transactions
Direct Deposits via RTGS/LLG: To avoid disruptions, we recommend topping up all necessary funds before 1:00 PM WIB on May 13, 2026.
VA via RTGS/LLG: Bank transfers to Virtual Accounts using RTGS or LLG methods during the holiday will only be processed on May 18, 2026.
Availability: In accordance with Bank Indonesia’s operational hours, RTGS & LLG transfers will be unavailable on May 14-15, 2026.
Important Notes
Several banking platforms will be closed on May 14-15, 2026.
Ensure all critical transactions are completed before the national holiday, ideally by 1:00 PM WIB the day prior.
For any questions, please contact our Customer Support via 24/7 Live Chat at no cost.
Thank you for your understanding!
Warm regards,
The Tokocrypto Team
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