Hi Tokonauts,
We would like to inform you about temporary operational adjustments regarding our partner bank services in observance of the Idul Adha 1447 H / 2026 public holiday and collective leave (cuti bersama) from May 27 to May 28, 2026.
Please be assured that Tokocrypto trading platform remains fully functional, and you can continue to trade as usual throughout the holiday period. Our Customer Support team will also remain available 24/7 to assist you.
Any services not explicitly mentioned below will continue to operate normally during the holidays, including payment settlements to your balance.
Fiat Deposits
Virtual Account & E-Wallet Transactions: Bank transfers via Virtual Accounts (VA) and E-Wallets will remain available and processed as usual. To ensure seamless transactions during this period, we highly recommend using the active deposit channels available on the Tokocrypto platform.
Potential Delays: If you encounter any issues with your deposit transactions between May 27 and May 28, 2026, our Customer Support team may require additional time to investigate with our partner banks, subject to their holiday operating hours.
Fiat Withdrawals
Transactions Above IDR 250 Million: Withdrawals exceeding IDR 250 million to certain banks will be affected. All withdrawals above IDR 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB Niaga, Permata, and Sahabat Sampoerna will only be processed after the downtime period on May 29, 2026.
Pro-Tip for Fast Processing: During this period, if you need to transfer more than IDR 250 million to banks other than those listed above and require the funds on the same day, please split your withdrawal into multiple transactions of IDR 250 million or less.
Potential Delays: If you experience any issues with your withdrawals between May 27 and May 28, 2026, please note that escalation to our partner banks may take longer due to adjusted bank operating hours.
Deposits via RTGS
To prevent any disruptions if you typically top up your balance via LLG (Lalu Lintas Giro) or RTGS (Real Time Gross Settlement), we strongly advise completing your top-ups before 1:00 PM WIB on May 26, 2026.
Virtual Account via RTGS & LLG
Any bank transfers made to Virtual Account numbers using the RTGS or LLG methods during the holiday will only be processed on May 29, 2026.
RTGS & LLG Transfers
These services will be completely unavailable on May 27–28, 2026, in accordance with Bank Indonesia’s holiday operating schedule.
Important Notes
Several banking platforms will be offline/closed on May 27–28, 2026.
Please ensure your critical transactions are completed before the national holiday—ideally no later than 1:00 PM WIB on the preceding day (May 26, 2026).
For further inquiries or assistance, feel free to reach out to our Customer Support team via 24/7 Live Chat at no cost.
Thank you for your understanding and continuous support!
Warm regards,
The Tokocrypto Team
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