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Announcement: Operational Adjustment for Bank Partner Services During Indonesian Independence Day Holiday

Tokocrypto Official
  • Updated

Hi Tokonauts,

We would like to inform you about operational adjustments regarding our partner banks in observance of the Republic of Indonesia’s Independence Day Holiday on 17 August 2026.

Tokocrypto will continue to serve all users who wish to trade during the holiday period. Our Customer Support services will also remain fully operational 24/7. Any services not explicitly mentioned will operate as usual, including payment settlements to your balance.

Deposit Payments

  • Virtual Account & E-Wallet: Payments made to Virtual Accounts or via E-Wallets will continue to be processed during the holiday as usual.

  • To ensure smooth transactions during this period, we strongly advise Tokonauts to use the available deposit channels on Tokocrypto.

  • Should any issues arise with deposits made on 17 August 2026, our Customer Support team may require additional time to investigate with our Bank Partners, depending on their operational hours.

Withdrawals

  • High-Value Withdrawals: Withdrawals exceeding IDR 250 million to certain banks will be affected.

  • All withdrawals over IDR 250 million to banks other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and Sahabat Sampoerna will only be processed after the downtime period on 18 August 2026.

  • Workaround: If you wish to transfer over IDR 250 million to banks other than those listed above and need the funds received on the same day, please split your withdrawal into multiple transactions of IDR 250 million or less.

  • If any issues occur with withdrawals made on 17 August 2026, our Customer Support team may require extra time to escalate the issue with our Bank Partners according to their operational hours.

Deposits via RTGS

If you usually perform top-ups via LLG (Lalu Lintas Giro) or RTGS (Real Time Gross Settlement), we recommend completing all necessary top-ups before 13:00 WIB on 14 August 2026 to avoid any disruptions.

Virtual Accounts via RTGS & LLG

Bank transfers made to virtual account numbers using RTGS or LLG methods will be processed on 18 August 2026.

RTGS & LLG Transfers

RTGS and LLG transfer services will not be available on 17 August 2026, in accordance with Bank Indonesia’s operational schedule.

Important Notes

  • Several banking platforms will be closed on 17 August 2026.

  • Please ensure your transactions are completed prior to the national holiday, at the latest by 13:00 WIB on the preceding business day.

  • For further inquiries or assistance, please contact our Customer Support team via 24/7 Live Chat free of charge.

Thank you for your understanding and cooperation!

Warm regards,

The Tokocrypto Team

 

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