Hi Tokonauts,
Under certain conditions, tokens that have been delisted from trading may still be stored in a user's Tokocrypto account or wallet. However, the withdrawal or recovery process for these assets is not always possible, especially if the token's network or infrastructure is no longer active.
Why Can't These Assets Be Recovered?
Inactive Network/Infrastructure: If a token's network or infrastructure is no longer operational, transactions such as deposits, withdrawals, and asset transfers cannot be processed normally.
Lack of Platform Support: If there are currently no other exchanges or platforms supporting the token for deposits, withdrawals, or recovery, Tokocrypto cannot move or recover the asset. This is because there is no system or channel currently available to support the process.
Note: This condition will remain in effect as long as the network or project team has not resumed operations and provided an official mechanism for asset recovery.
What Can Users Do?
For the time being, users are advised to:
Monitor official announcements from the token's project team or developers.
Check for updates regarding network reactivation, token migration, or smart contract replacements.
Save all transaction details, wallet addresses, asset amounts, and other supporting evidence.
Beware of third parties offering asset recovery services without an official announcement from the respective project.
Transaction details and wallet addresses can be used as a reference if the project team provides an official migration, token swap, or asset recovery process in the future.
Why Do Tokens Still Show a Price on Other Platforms?
You may still see a token price listed on price-tracking sites, data aggregators, or third-party services. However, prices displayed online do not necessarily mean the token still possesses:
An active trading market.
Adequate liquidity.
A functioning network.
Deposit and withdrawal support from exchanges.
Any realizable or cashable value.
If the token network is inactive and no exchanges support transactions for that token, the price shown on third-party services cannot be used as a guarantee that the asset can still be sold, withdrawn, or converted. The displayed price may stem from historical data, highly limited trading activity, or outdated data sources.
If you have any further questions or require more information regarding the status of your assets, please contact the Tokocrypto Customer Support team via our 24/7 Live Chat feature. Our team is ready to assist you based on the available data and technical support.
Thank you for your trust and continued support.
The Tokocrypto Team
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