Hi Tokonauts,
Thank you for your continued trust and support in Tokocrypto. Keeping your profile information up to date (Data Update) is a vital process to ensure your account remains secure, compliant with regulations, and fully operational. We recommend updating your data periodically, especially if your personal information changes or when prompted by our system.
Why is a Data Update Necessary?
Updating your data aims to maintain account security, ensure compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, and streamline your transactions—including deposits, withdrawals, and other features. Outdated information may lead to access restrictions or verification delays.
When Should You Update Your Data?
You should update your profile if:
You receive a notification from the app to update your profile.
Your identity details have changed (e.g., address or legal documents).
Your account status is "Rejected" or requires re-verification.
You wish to increase your account level or access specific features.
Steps to Update Your Data on Tokocrypto
Log In to the Tokocrypto App Access your account using your registered email and password.
Access the Profile Menu Go to the Profile or Account section to view your current status.
Check Profile Status If your data is incomplete or requires an update, the system will provide a notification.
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Complete Personal Information Fill in or update the following:
Full name (as per identity document)
Residential address
Date of birth
Additional details: Occupation, bank account, etc.
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Upload Identity Documents
KTP (for Indonesian citizens)
Passport (for foreign nationals)
Ensure the document is clear, not blurry, and matches the input data.
Face Verification (Selfie) Complete the facial recognition process as instructed by the app to verify your identity.
Submit and Await Verification Once all data is submitted, our system will process it via the backend. Manual checks may be performed if necessary.
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Verification Status
Approved: Data updated successfully; account is fully active.
Rejected: Data declined; you must correct and resubmit.
Under Review: Data is currently being processed.
Shortcut: To make things easier, you can use this link: [Data Update] to go directly to your profile.
Tips for Successful Verification
Use original and valid documents.
Ensure photos are clear and not cropped.
Use sufficient lighting during the selfie process.
Ensure all input matches your official documents.
Updating your data is a simple yet crucial step for a secure and seamless trading experience. By keeping your information current, you can avoid obstacles and enjoy all available features optimally.
Please note: If your data is verified successfully, your account will be fully functional. However, if the update is not completed or verification fails, your account access will remain restricted.
Please complete your verification promptly. If you need assistance, our customer service team is available 24/7 via Live Chat at no cost.
FAQ: Data Update
Why do I have to update my data? It ensures regulatory compliance and account security, ensuring the information we hold is accurate and up to date.
How do I perform the update? Follow our step-by-step guide here: https://bit.ly/PengkinianDataTC.
What specific information is required? Required details include occupation, address, the purpose of account creation, and source of income.
What happens if I don't update my data today? A pop-up notification will appear on your account as a reminder. If the update is not completed, your account will be restricted, and you will be unable to perform transactions.
Thank you for your cooperation.
Best regards,
The Tokocrypto Team
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