The Know Your Customer (KYC) process is an essential step for every Tokocrypto user. Without completing KYC, you won’t be able to access core features such as buying, selling, depositing, or withdrawing crypto assets.
KYC is more than just a requirement—it’s a layer of protection designed to keep your transactions secure, safeguard your identity, and ensure Tokocrypto complies with Indonesian financial regulations.
Key Points to Check Before Submitting KYC
To make sure your KYC submission is approved on the first try, pay attention to the following:
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One ID, One Account
Each National ID (KTP) can only be registered for one Tokocrypto account. Make sure you’re not using an ID that has already been linked to another account. -
Accurate Personal Data
Enter your full name, ID number, and date of birth exactly as they appear on your KTP. Avoid using nicknames or mismatched information. -
Clear and Valid ID Card
Upload a clear photo of your original KTP. The ID must be valid, not blurry, cropped, or damaged. If your KTP is broken or unreadable, update it first before uploading. -
Liveness Verification
Complete the face verification (liveness check) by following the on-screen instructions. Ensure good lighting and keep your face clearly visible for smooth verification.
Extra Tips for a Successful KYC
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Use a smartphone camera with decent resolution when uploading documents.
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Avoid poor lighting or overexposure during the liveness check.
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Ensure a stable internet connection to prevent errors during submission.
By following these guidelines, you’ll significantly increase your chances of getting KYC approval on your first attempt.
If you still encounter difficulties, our Customer Support team is ready to help via Live Chat at www.tokocrypto.com.
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