Updated 02/3/2026, 13:00 WIB
COMPANY PROFILE
ABOUT US
Welcome to Tokocrypto. Salam to the moon!
PT Aset Digital Berkat with the platform name "Tokocrypto" is a company engaged in the physical trading of crypto assets. Founded in 2017, Tokocrypto was born from crypto enthusiasts with a strong belief in the examples and benefits that blockchain technology can offer to society. Tokocrypto aims to become Southeast Asia's leading crypto asset physical trader by providing customers with a trusted, easy-to-use, fast and secure platform to conduct transactions with confidence. Furthermore, Tokocrypto also aims to become a community center for members of the crypto world to come together, a medium for sharing knowledge and technical expertise and championing new ideas in the crypto world.
VISION AND MISSION
Company Vision
"Increase access to crypto assets to all the people of Indonesia. Tokocrypto believes that by increasing access, we can play an active role so that people of Indonesia become part of unique, sustainable crypto innovation in order to improve people's lives."
Company Mission
"Building the best crypto asset trading platform in Indonesia supported by user-centered products, robust infrastructure, and compliance with applicable regulations."
COMPANY INFORMATION
| Company Name | : | PT Aset Digital Berkat | ||||||||
| Company Address | : | Prudential Centre, Jalan Casablanca Raya, Kavling 88, RT 007, RW 006, Sub-District Menteng Dalam, District Tebet, South Jakarta, DKI Jakarta 12870 | ||||||||
| Website | : | www.tokocrypto.com | ||||||||
| Permit Number | : |
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| Telephone Number | : | 021 - 30629429 | ||||||||
| : | (i) support@tokocrypto.com ; (ii) hello@tokocrypto.com | |||||||||
| Customer Service | : |
I declare that I have received and read the "COMPANY PROFILE" to understand and agree to its contents.
LIST OF TRADED CRYPTO ASSETS
The list of Crypto Assets traded on the Tokocrypto Site can be accessed at the following link: https://support.tokocrypto.com/hc/id.
I declare that I have received and read the "LIST OF TRADED CRYPTO ASSETS" to understand and agree with its contents.
RISK DISCLOSURE DOCUMENT
Crypto Assets trading is a high-risk activity. Crypto Assets prices are volatile, and can fluctuate significantly over time. Due to price fluctuations, the value of crypto assets can increase or decrease significantly at any time. All crypto assets, whether real or not, have the potential to experience drastic changes in value or even become worthless. There is a high risk of loss as a result of buying, selling, or trading anything on the market, and Tokocrypto is not responsible for fluctuations in crypto asset exchange rates.
Trading Crypto Assets also carries additional risks not experienced by other Crypto Assets or commodities in the market. Crypto Asset is a unique asset and is based on technology and consensus.
Be wary of assertions that you are certain to make large profits from trading in Crypto Assets. Although trading in Crypto Assets can provide large and fast profits, it's not guaranteed and can even lead to large and fast losses as well. As with other financial products, there is no such thing as a "guaranteed profit".
Users are advised to carefully measure their financial situation and ensure that they are willing to face the risks involved in selling, buying or trading Crypto Assets. Users are strongly advised to conduct personal research before making any decision to trade in Crypto Assets. All Crypto Asset trading decisions are independent decisions by the user consciously without coercion and release Tokocrypto for Crypto Asset trading activities. All Crypto Assets are subject to risk, and no trading strategy can guarantee to eliminate such risk.
You should carefully read and understand including but not limited to the Terms or other information before making a Crypto Asset transaction.
Tokocrypto does not guarantee the long-term viability of Crypto Assets traded or exchanged on the Tokocrypto Site.
With regard to Crypto Asset mining activities, it needs to be straightened out and emphasized that Tokocrypto does not carry out activities to mine, produce or print Crypto Assets. Crypto Assets are created and mined using specialized software by miners who are randomly scattered around the world and interconnected with peer-to-peer technology on the blockchain network.
This brief statement cannot contain all the risks or other important aspects of Crypto Asset Trading in detail. Therefore, you should carefully study the activities of Crypto Asset Trading before deciding to make a transaction.
This Risk Disclosure document is made in the English language.
I declare that I have received and read the "RISK DISCLOSURE DOCUMENT" to understand and agree to its contents.
STATEMENT OF NO TRANSACTIONS WITH SANCTIONS-ISED PARTIES
You understand that Indonesia, the United States (including but not limited to the United States Department of the Treasury's Office of Foreign Assets Control), the European Union, the United Kingdom, and other Sanctions Authorities may from time to time impose certain sanctions on certain countries, entities, or individuals and this may result in Tokocrypto being unable to process, cancel, or freeze transactions or funds/assets that are deemed to violate the provisions of applicable sanctions.
You agree, if Tokocrypto is required, to disclose or provide any information or if your transactions or funds/assets are blocked, disbursed, frozen, seized, rejected, or cancelled due to stated or suspected Sanctions and Tokocrypto will not be responsible for any losses, liabilities, fines, costs, or expenses that may arise.
You agree and declare not to use or conduct transactions, placement of funds/assets, use of Services on Tokocrypto for purposes that are directly or indirectly related or connected with any country or party that has been subject to sanctions by Indonesia, the United States (including but not limited to the United States Department of the Treasury's Office of Foreign Assets Control), the European Union, the United Kingdom, and other Sanction Authorities.
I declare that I have received and read the "STATEMENT OF NO TRANSACTIONS WITH SANCTIONS-ISED PARTIES" to understand and agree to its contents.
CRYPTO ASSET TRADING RULES
TABLE OF CONTENTS
Definitions;
Scope of Services;
Customer Registration;
Representations and Warranties;
Obligations and Responsibilities;
Data Update;
Trading Procedures;
Transaction Fees and Withdrawal Limits;
Transaction Security;
Crypto Asset Customer Complaint Service;
Crypto Asset Customer Dispute Resolution;
Force Majeure;
Scheduled Downtime;
Implementation of Anti-Money Laundering Program and Prevention of Financing of Terrorism and Proliferation of Weapons of Mass Destruction (AML-PPT).
The entire provisions regarding the Crypto Asset Buying and Selling Transaction Rules ("Trading Rules") can be found at the following link.
I declare that I have received and read the "TRADING RULES" to understand and agree to its contents.
TOKOCRYPTO SITE TERMS AND CONDITIONS OF USE
The Tokocrypto Site Terms and Conditions of Use (hereinafter referred to as "Terms and Conditions") is an agreement between you ("you" or "User" or “Users”) and PT Aset Digital Berkat ("Tokocrypto" or "We") which governs how you use the products, services, technology, and services provided by Tokocrypto including, but not limited to services when you register an account through the website www.tokocrypto.com, related sites, API services, and Tokocrypto mobile applications (hereinafter referred to as the "Tokocrypto Site"). By registering as a User, you represent that you have READ, UNDERSTAND, ACCEPT AND AGREE to all of the terms and conditions contained in these Terms and Conditions and the Privacy Policy as follows:
DEFINITIONS
To the extent that the context of the sentence does not specify otherwise, the terms or definitions in the Terms and Conditions have the following meanings:
Crypto Asset Trading Activity is the activity of buying and selling Crypto Assets based on the achievement of User agreement points on the Tokocrypto Site.
Tokocrypto Account is an account or access granted to the User to carry out Crypto Asset Trading Activities.
Crypto Assets are digital commodities, using cryptography, information technology networks, and distributed ledgers, to organize the creation of new units, verify transactions, and secure transactions without the intervention of other parties, which are traded on the Tokocrypto Site.
Fund is an amount of money deposited by the User in Rupiah currency through interbank book-entry for the purposes of Crypto Asset Trading Activities.
Wallet is a medium used to store Funds or Crypto Assets in the form of coins or tokens.
Fund Placement is the process of storing Funds or Crypto Assets by Users which refers to the process or mechanism of adding (top up) carried out through the Tokocrypto Account.
Hosted Digital Asset Wallet is a service for tracking, transmitting, and managing Crypto Assets on the Tokocrypto Site.
Privacy Policy is a provision that governs how Tokocrypto collects, uses, maintains, and discloses information collected from Users through the Tokocrypto Site.
Services are services provided by Tokocrypto including but not limited to Crypto Asset Trading Activities and Hosted Digital Asset Wallet.
Pricing and Fees Disclosures is a complete list of Tokocrypto fees listed on https://support.tokocrypto.com/hc/en-us/articles/360004044591-Tokocrypto-Transaction-Fee-Details
User or Users or You are the person (individual) who owns the Tokocrypto Account that has been registered and verified on the Tokocrypto Site, thus obtaining authorization from the Tokocrypto Site to conduct Crypto Asset Trading Activities.
Third-Party Liquidity Provider means any third party from which Tokocrypto may source liquidity, pricing, execution, or related services in connection with the Services. This includes but is not limited to the ADGM Recognised Bodies (as defined in Annex 1 below).
TOKOCRYPTO ACCOUNT REGISTRATION
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General Requirements. To use the Service, you must be registered as a User under the following conditions:
If You Are a Business Entity or Legal Entity
Hold valid business licenses issued by the relevant authorized ministry or governmental authority;
Have a registered office and/or domicile within the territory of the Republic of Indonesia;
Declare that all transactions are conducted solely for investment purposes and not as a means of payment or transfer of wealth;
Complete registration through the Tokocrypto Website; and
Agree to and undertake to comply with the Terms and Conditions and the Privacy Policy.
If You Are an Individual
At least 17 (seventeen) years old;
Have an Identity Card ("KTP") for Indonesian citizens, or a passport issued by the User's home country and/or a Permanent Residence Card ("KITAP") or Limited Stay Permit Card ("KITAS") for foreign nationals;
Using their own funds or Crypto Assets and not funds or Crypto Assets sourced or owned by others, or the proceeds of criminal acts, money laundering, terrorism financing and / or weapons of mass destruction;
Register through the Tokocrypto Site;
Agree and agree to comply with the Terms and Conditions and Privacy Policy.
Registration Process. In the implementation of Tokocrypto Account registration, you are required to provide your information which includes, including but not limited to:
Name;
Address;
Phone Number;
E-mail;
Place and Date of Birth;
Occupation;
NPWP(optional);
ID Number or other Identity Number (KITAP, KITAS and others); and
Info about your Bank Account (such as Bank Name, Account Type, and the Account Number itself).
Tokocrypto reserves the right to request information or other matters other than those mentioned in point 2 which are required in connection with the specified registration requirements. Prospective Users hereby represent and warrant that any data / explanations / documents / information / statements provided in connection with the registration process as a User are complete, original, correct and in accordance with the actual circumstances and are the latest data / explanations / documents / information / statements that have not been changed and are still valid / not expired and there are no changes or other conditions that have been agreed upon based on the provisions on the Tokocrypto Site registration page.
Tokocrypto reserves the right to review and verify the accuracy, validity, and completeness of the documents and/or information referred to in point 2, which contain information relating to prospective Users and/or Users, as provided by the prospective Users or Users, against the actual facts.
The User hereby agrees that access to the Tokocrypto Account is effective after all requirements have been met by the User and the registration process has gone through the verification process to be approved by Tokocrypto. All risks arising in connection with the closure / blocking / freezing of the Tokocrypto Account caused by the User's error and / or negligence, will be the responsibility of the User and Tokocrypto will not provide compensation to the User or other parties in any form for all claims / suits and compensation from the User or any party in connection with the closure of the User's Tokocrypto Account.
All data, explanations, information, statements, documents obtained by Tokocrypto regarding the User, will become the property of Tokocrypto and Tokocrypto has the right to verify, match, assess, keep confidential or use them for the benefit of Tokocrypto in accordance with applicable legal provisions.
Tokocrypto will organize, manage and supervise in accordance with the procedures determined by Tokocrypto for all data, explanations, information, statements, documents or anything related to the User or the User's business activities or transactions related to the User.
The User agrees and authorizes Tokocrypto to use all data, explanations and information obtained by Tokocrypto regarding the User including but not limited to the use of the User's personal communication facilities for all other purposes as long as possible and permitted by applicable laws and regulations, including those intended for marketing purposes of Tokocrypto or other parties in collaboration with Tokocrypto. For the use of data that requires the consent of other parties, the User declares that he has given written consent to any third party for the use of such data, explanations and information, and therefore Tokocrypto will not provide compensation and / or liability in any form to the User and any party for all risks, demands, claims and / or damages that may arise in the future related to the use of data, explanations and information that has obtained such written consent by Tokocrypto.
In providing the Services to you, Tokocrypto may source liquidity, pricing, or execution services from one or more Third-Party Liquidity Providers. The Services are provided by Tokocrypto to you in accordance with these Terms and Conditions, and Tokocrypto remains solely responsible to you for the provision of the Services.
Our onward provision of any services provided by the ADGM Recognised Bodies (as defined in Annex 1 below) to you, relating to the liquidity sourced by Tokocrypto from the ADGM Recognised Bodies (as defined in Annex 1 below), will be governed by the terms of these Terms and Conditions, including but not limited to the terms in Annex 1 and 2 of these Terms and Conditions.
TOKOCRYPTO ACCOUNT
Each Tokocrypto Account opened will be administered by Tokocrypto based on special identification according to the User's name which will also apply as the name / identity of the Tokocrypto Account as stated in the User's identity. Users are prohibited from using a Tokocrypto Account other than the User's account, or accessing another Tokocrypto Account, or helping others to gain unauthorized access to the account. All use of the Tokocrypto Account is the sole responsibility of the Tokocrypto Account owner listed on the Tokocrypto Site.
Users are required to use and include the User email and password that has been verified by Tokocrypto during the registration process. The Tokocrypto system will automatically deny access to the Tokocrypto Account, if not accompanied by the correct email and password. The User is responsible for maintaining the confidentiality of the password, Tokocrypto Account, PIN, Wallet access, email login access and all types of activities that include transactions in the User's Tokocrypto Account. The User is fully responsible for the use of the password and Tokocrypto Account. In the event of use of the password and / or Tokocrypto Account without the User's permission and other alleged violations, the User is required to contact Tokocrypto with supporting information. Tokocrypto is not responsible for losses incurred due to misuse of the Tokocrypto Account and / or password, with or without the knowledge of the User.
The User agrees not to use the Service to commit criminal acts in any form, including but not limited to, money laundering, gambling, purchase of illegal goods, terrorist activities or hacking activities. Any User who violates these rules may be terminated and must be responsible for the losses suffered by Tokocrypto or other Users on the Tokocrypto Site. Tokocrypto reserves the right to close the Tokocrypto Account and freeze funds, Crypto Assets and transactions in it if it finds suspicious activity in the Tokocrypto Account until an indefinite time.
TOKOCRYPTO ACCOUNT DATA UPDATE
Change of Tokocrypto Account Name. A change to the Tokocrypto Account name may be requested by submitting the former name and the new name of the Account holder, supported by relevant documentation, including but not limited to a copy of a valid National Identity Card (KTP) and/or KITAS/KITAP, through Tokocrypto Live Chat. Tokocrypto will conduct a data verification and matching process and will provide confirmation through Tokocrypto Live Chat and/or via email at support@tokocrypto.com in order to prevent fraud. Upon successful completion of the name change process, the Tokocrypto Account name shall be updated in accordance with the User’s request and based on the results of Tokocrypto’s verification. Permissible reasons for changing the Tokocrypto Account name include, but are not limited to, typographical errors in the name or a legally recognized name change that has been officially approved and duly recorded in the User’s personal identification data in accordance with applicable laws and regulations.
Changes to Other Data. In addition to Account Name changes, Users may update and/or amend other supporting data, including but not limited to phone numbers, email addresses, and other relevant supporting information, to reflect their most current conditions. Such updates are conducted in accordance with the Know Your Customer (KYC) principles implemented by Tokocrypto. Changes and updates to other data may be carried out by the User through a self-service method via a link provided by Tokocrypto, which may be delivered through notification in Tokocrypto Live Chat and/or via email sent by Tokocrypto, where such updates are required in accordance with Tokocrypto’s internal procedures and applicable laws and regulations in the financial services sector and other relevant regulations in Indonesia. Changes to other data that are not initiated or requested by Tokocrypto may also be performed independently by the User.
Password Change. Password changes are possible as a security reason and the mechanism is available in the Service. For security reasons after changing the password, the Tokocrypto User Account cannot withdraw funds or withdraw Crypto Assets for 72 (seventy-two) hours.
Customer Data Update. Refers to the data update process in the Trading Rules.
SCOPE OF SERVICE
The Scope of Services on the Tokocrypto Site that can be used by Users is as follows:
Purchase and Sale of Crypto Assets in accordance with the List of Crypto Assets being traded.
Receive Fund Placement and make Fund withdrawals in Rupiah currency.
Exchanging Crypto Assets with fellow Users on the Tokocrypto Site.
Send Crypto Assets to other Users within the Tokocryopto Site, as well as Crypto Asset users outside the Tokocrypto Site in accordance with the List of Crypto Assets being traded.
Receive deposits in various forms of Crypto Assets in accordance with the List of Crypto Assets traded.
TECHNICALITIES OF CRYPTO ASSET SYSTEMS
Your Wallet allows you to send, receive and store Crypto Assets, by providing instructions through the Tokocrypto Site.
We will process transactions in accordance with the instructions we receive from you. You should verify all transaction information before submitting instructions to us. We do not guarantee the identity of users, recipients, requesters or other parties. Transactions cannot be reversed once submitted to the relevant Crypto Asset network.
Once submitted to a Crypto Asset network, Users will wait for confirmation from the Crypto Asset network for a period of time. A transaction is incomplete when it is in a pending status. The Crypto Assets in a transaction that is in a pending status will be assigned accordingly, and will not be included in your Wallet balance or available for making transactions.
We may charge network fees for processing transactions on your behalf. We will calculate network fees at our discretion, although we will always notify you of network fees at or before the time you authorize a transaction. A full list of Tokocrypto fees can be found on the Pricing and Fees page.
We may refuse to process or cancel pending transactions as required by law or any court or other authority to which Tokocrypto is subject in such jurisdiction.
Our Crypto Asset Services are only available in respect of Crypto Assets that are supported and listed on the Tokocrypto Site, and this may change from time to time. Under no circumstances should you use the Wallet to store, send, request or receive Crypto Asset in any form that we do not support (although we will make reasonable efforts to assist you to transfer or sell Crypto Asset that we do not support). We have no responsibility or liability in connection with any attempt to use your Wallet for Crypto Asset that we do not support. If you have any questions about the Crypto Assets we currently support, please visit https://support.tokocrypto.com.
We securely store Crypto Asset private keys, which is how you can securely approve transactions. We store private keys securely within our control in a combination of online and offline storage. As a result, we may need to retrieve certain information from offline storage to facilitate transactions in accordance with your instructions, and you acknowledge that this may delay the initiation or crediting of such transactions.
We do not own or control the software protocols that underlie or govern the operation of Crypto Assets supported on the Tokocrypto Site: generally, the underlying protocols are open source and anyone can use, copy, modify and distribute them. We are not responsible for the operation of the underlying protocols and we cannot guarantee their functionality, security or availability.
You acknowledge and accept the risk that the software protocols underlying any Crypto Asset transactions you store in your Wallet may change. In particular, the underlying protocols are likely to be subject to sudden changes in operating rules ("forks"), and such forks may materially affect the value, functionality and/or name of the Crypto Asset you store in your Wallet. Where possible, we may provide you with notices or warnings on forks in accordance with the Notices Section of these Terms and Conditions and you should read the notices you receive from us so that you can consider how to deal with upcoming forks. However, it is Your responsibility to make Yourself aware of, and consider how to deal with, the upcoming fork. In the event of a fork, there is a risk that We may need to temporarily suspend operations in relation to that fork without providing prior notice to You. We may, in our reasonable discretion, refuse to support one or both branches of the fork.
You acknowledge the risks presented by forks and you accept that we have no responsibility to help you move or sell unsupported branches of the fork protocol.
SUSPENSION, FREEZING, CONFIDENTIALITY, LIFTING, TRANSFER, TERMINATION, AND CANCELLATION
We may: (a) refuse to complete or block, cancel, or refund transactions you have authorized (b) suspend, limit, or terminate your access to any or all Services, (c) deactivate or cancel your Tokocrypto Account, and/or (d) freeze, seize, liquidate, and/or transfer assets to another party without prior notice if any of the following occurs, including but not limited to:
We are, in our reasonable opinion, required by applicable law or any court or other authority of any jurisdiction;
We reasonably suspect that you are in breach of these Terms and Conditions;
We reasonably suspect that you have breached the Privacy Policy;
We are concerned that a transaction you have made is incorrect or violates the security of your Tokocrypto Account;
We suspect the Services are being used in a fraudulent or unauthorized manner;
We suspect money laundering, terrorist financing, fraud, or other financial crime;
We suspect that the source of funds you use or the flow of funds originates from or is related to money laundering, terrorist financing, fraud or other financial crimes;
Your use of your Tokocrypto Account is subject to pending litigation, investigation, or legal proceedings, and/or we perceive a high legal risk associated with your use of your Account; or
You take any action that may circumvent our controls such as opening multiple Tokocrypto Accounts or abusing promotions that we may offer from time to time.
You agree, if Tokocrypto is required, to disclose or provide any information about your account or if your transactions or funds/assets or account/services are suspended, blocked, disbursed, frozen, seized, transferred, rejected, or cancelled because they are stated or suspected to be related to money laundering, terrorist financing, fraud, or other financial crimes and you agree that Tokocrypto will not be responsible for any losses, liabilities, fines, costs, or expenses that may arise from this.
We may also refuse to complete your approved transaction if there are insufficient Funds and/or Crypto Assets for a transaction to take place.
If we refuse to complete a transaction or close your Tokocrypto Account or terminate your use of the Services on the terms referred to in this section, We will (unless not permitted by law) provide you with notice of Our actions and the reasons for the refusal, suspension or closure and where necessary, with procedures to correct any factual errors that led to the refusal, suspension or closure. If we refuse to complete a transaction and/or suspend your Tokocrypto Account, We will lift the suspension as soon as possible after the reasons for refusal and/or suspension have been resolved. However, we are under no obligation to allow you to reinstate the transaction at the same price or on the same terms as the suspended or canceled transaction.
We may suspend, restrict or terminate your access to any or all of the Services and/or deactivate or cancel your Tokocrypto Account, without cause by providing you with 1 (one) month's notice prior to the effective date of closure or cancellation. You acknowledge that Our decision to take certain actions, including restricting access, suspending or closing your Tokocrypto Account, may be based on confidential criteria that are important to Our risk management and security protocols. You agree that we are under no obligation to disclose details of its risk management and security procedures to you.
If we suspend or close your Account, or terminate your use of the Services for any reason, We reserve the right to require you to complete the procedures outlined in the Tokocrypto Account Registration section before allowing you to transfer or withdraw Crypto Asset or Funds.
You may close your Tokocrypto Account at any time by withdrawing all balances and visiting https://www.tokocrypto.com/settings/cancel. You will not be charged a fee for closing your Tokocrypto Account, although you will be required to pay any outstanding amounts owed to Us (if any). You authorize Us to cancel or suspend pending transactions upon cancellation.
In the event of termination of the Account, the User agrees and declares that he is willing to remain bound by the Terms and Conditions and stop using the Tokocrypto service, gives Tokocrypto the right to delete all information and data on the Tokocrypto server, and states that Tokocrypto is not responsible to the User or third parties for terminating access and deleting information and data in the Tokocrypto Account.
FEEDBACK, ENQUIRIES, COMPLAINTS AND ISSUES SETTLEMENT
If you have any feedback, enquiries, complaints or grievances to raise, contact us via our customer support web page at https://support.tokocrypto.com and through the Tokocrypto application. When you contact us, please provide your name, registered user id/email address, and any other information we need to identify you, your Tokocrypto Account, and the transaction for which you are receiving feedback, questions, or complaints.
Where you wish to make a complaint, it is expected that you state the cause of the complaint, how you would like us to resolve the complaint and any other information you believe to be relevant (the “Required Documents”). We will acknowledge receipt of your complaint if you contact us through Our customer support webpage. The Customer Complaints Officer ("Officer") will consider your complaint. The Officer will consider your complaint without prejudice based on the information you provide and any information provided by Tokocrypto. Within 10 (ten) business days of receipt of your complaint, the Officer will address all points raised in your complaint by sending you an e-mail ("Resolution Notice") in which the Officer will: (i) offer to resolve your complaint in the manner you have requested; (ii) make a determination rejecting your complaint and explain the reasons for the rejection; or (iii) offer to resolve your complaint with an alternative solution. In exceptional circumstances, if the Officer is unable to respond to your complaint within 10 (ten) business days for reasons beyond Tokocrypto's control, the Officer will send you a reply indicating the reason for the delay in answering your complaint.
If there are deficiencies in the Required Documents and/or you possess documents that are directly relevant to the matter raised, Tokocrypto will provide you with an opportunity to complete such documentation within 10 (ten) business days.
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We may refuse to process a complaint if:
You fail to complete the required documentation within the prescribed timeframe;
A previous complaint has already been resolved by Tokocrypto in accordance with applicable laws and regulations;
The complaint does not relate to actual or potential material, reasonable, and direct losses as stipulated in the relevant agreement and/or product or service usage documents;
The complaint is not related to the use of products and/or services provided by Tokocrypto; and/or
The complaint is currently under process or has been adjudicated by a civil court.
REPRESENTATIONS AND WARRANTIES
All services on the Tokocrypto Site do not provide any guarantee or warranty and Tokocrypto does not guarantee that the Tokocrypto Site will always be accessible at all times due to interruptions or periodic system and network maintenance.
The User represents and warrants that they shall use the Services properly and responsibly and shall not engage in any activities that are unlawful or contrary to applicable laws and regulations in the financial services sector and within the territory of the Republic of Indonesia.
The User represents and warrants that he/she will not use the Service in trading Crypto Assets related to: (i) narcotics, materials and/or chemical substances for research; (ii) money and anything similar to money, including derivatives; (iii) goods and/or services that violate Intellectual Property Rights; (iv) ammunition, firearms, explosives, sharp weapons in accordance with applicable Legal Provisions; (v) goods and/or services that show personal information from unlawful third parties; (vi) goods and/or services related to lottery purchases, lay-aways; (vii) services related to banking outside the territory of the Republic of Indonesia; (viii) card payments; (ix) credit settlement and/or; (x) support for prohibited or banned organisations by the government.
The User represents and warrants not to use the Service for acts involved in gambling practices and/or other activities that charge entry fees and promise prizes, including but not limited to casino games, gambling in sports, businesses that facilitate gambling and lottery methods.
The User represents and warrants all data, information and documents provided by the User to Tokocrypto are true, valid, honest, transparent, complete and accurate. The User states that he is willing to be prosecuted criminally or sued civilly if Tokocrypto finds out or obtains information from any party that the data, information and documents provided by the User are not true / not entirely true / false. The user is willing to update the data / information (profile update) if at any time requested by Tokocrypto and then all documents that have been provided become the sole property of Tokocrypto.
Tokocrypto has provided sufficient information and explanations regarding the Tokocrypto services that the User will use in accordance with the provisions in the Terms and Conditions and the User has understood and understands and is willing to bear all the consequences that may arise in connection with the use of Tokocrypto services including the benefits, risks and costs inherent in services.
The User hereby agrees and authorizes Tokocrypto to use all data, information and information obtained by Tokocrypto regarding the User including but not limited to the use of the User's personal communication facilities for all other purposes to the extent permitted and permitted by applicable laws, including those aimed at marketing Tokocrypto products or other parties, in collaboration with Tokocrypto. For the use of data that requires the consent of other parties, the User hereby declares that it has obtained written approval from any third party for the use of such data, information and information, and therefore the User warrants and agrees that Tokocrypto will not provide compensation and / or liability in any form to the User or any party for all risks, losses, claims and / or responsibilities that may arise in the future in connection with the use of data, information, and information that has obtained such written approval by Tokocrypto.
The User represents and warrants that the transactions carried out using the Service are transactions that do not violate the provisions of the applicable laws and regulations and the provisions regarding acceptance of transaction implementation as set out in the Terms and Conditions. In the event that Tokocrypto finds indications of the implementation of transactions that are not in accordance with the provisions of the applicable laws and regulations and or the provisions regarding the acceptance of the implementation of transactions set forth in the Terms and Conditions, Tokocrypto has the full right to close the User's Tokocrypto Account by deactivating the Service, and the User hereby agrees that Tokocrypto will not provide compensation and or liability in any form to the User, or any party for any claims and or demands arising in connection with the deactivation of the Service to the User.
The User represents and warrants that the risk of using third party services, products and promotions with the User (if any), is borne by the User, and the User states that Tokocrypto is not responsible for the service and performance of third party services.
The User hereby takes full responsibility and agrees that Tokocrypto will not provide compensation and or liability in any form to the User or any party for any losses and or claims and or demands that arise or may be experienced by Tokocrypto as a result of the User's negligence or failure to carry out the transaction.
The User hereby takes full responsibility and agrees that Tokocrypto will not provide compensation and or liability in any form to the User or any party for any losses and or claims and or demands that arise or may be experienced by Tokocrypto as a result of the User's negligence or failure in terms of password security or credentials of the User's Tokocrypto Account.
The User hereby warrants to Tokocrypto that the User and all his employees and or other parties who cooperate with the User will not reproduce and or make, give, rent, sell, move, transfer, and or transfer the Service either partially or wholly to other parties for any reason, including but not limited to misuse of the Tokocrypto Site to carry out transactions other than those specified in the Terms and Conditions with any intention, including but not limited to crime / fraud / fraud. If the User violates this provision, the User shall be responsible for all losses, claims and or lawsuits arising from such violation and hereby agrees that Tokocrypto will not provide compensation and or liability in any form to the User or any party for all claims and or demands and or lawsuits arising from such violation.
RESPONSIBILITIES
1. The User agrees to bear any risks, losses or consequences suffered by the User caused by, among others:
damage, delay, loss or error in sending orders and communications, electronically caused by the User;
Tokocrypto Account Reports or notifications of the use of Tokocrypto services sent to the User are received or read or misused by parties who are not authorised for the Tokocrypto Account,
Tokocrypto Account Password is known by another person / party through no fault of the User.
2. The User understands and agrees that the User will use the Tokocrypto Account and Services for transactions that do not conflict with the provisions of laws and regulations and / or applicable Tokocrypto internal policies and / or other regulations that apply nationally and internationally related to the implementation of these transactions either directly or indirectly, and Tokocrypto will not provide compensation and / or liability in any form to the User or any party for any claims and / or demands and / or losses arising in connection with the use of the Service by the User for transactions categorised as suspicious transactions and / or transactions prohibited by the provisions of laws and regulations and / or applicable Tokocrypto internal policies and / or other regulations that apply both nationally and internationally related to transaction activities carried out by the User directly or indirectly.
3. In conducting transactions using the Tokocrypto Site, the User understands and agrees that there are certain sanctions imposed by the government, including the governments of other countries, and / or other authorised agencies against several countries, entities and individuals. Referring to this, Tokocrypto reserves the right not to execute / process transactions that are in violation of the provisions of these sanctions, and the authorities may require disclosure of related information. Tokocrypto is not responsible if Tokocrypto or other parties fail or delay the execution of transactions, or the disclosure of information as a result of direct or indirect violations of these sanction provisions.
RISK
Trading in Crypto Assets is a high-risk activity. The prices of Crypto Assets are volatile, in that they may change significantly over time. Due to price fluctuations, the value of Crypto Assets may increase or decrease significantly at any time. All Crypto Assets, whether or not they are realised, have the potential to experience drastic changes in value or even become meaningless. There is a high risk of loss as a result of buying, selling, or trading anything in the market and Tokocrypto is not responsible for changes in fluctuations in the exchange rate of Crypto Assets.
Trading Crypto Assets also carries additional risks not experienced by other Crypto Assets or commodities in the market. Crypto Asset is a unique asset and is formed based on technology and consensus.
Users are advised to carefully measure their financial situation and ensure that they are willing to face the risks involved in selling, buying or trading Crypto Assets. Users are strongly advised to conduct personal research before making a decision to trade in Crypto Assets. All Crypto Asset trading decisions are independent decisions by the user consciously without coercion and release Tokocrypto for Crypto Asset trading activities.
Tokocrypto does not guarantee the long-term viability of Crypto Assets traded or exchanged on the Tokocrypto Site.
With regard to Crypto Asset mining activities, it needs to be straightened out and emphasised that Tokocrypto does not carry out activities to mine, produce or print Crypto Assets. Crypto Assets are created and mined using special software by miners who are randomly scattered around the world and interconnected with peer-to-peer technology on the blockchain network.
You acknowledge that the availability, pricing, and execution of certain transactions may be affected by liquidity sourced from Third-Party Liquidity Providers, including market conditions, latency, or technical limitations.
RESTRICTIONS
Without prejudice to the intent of the provisions regarding the prohibitions contained in the Terms and Conditions, the User is prohibited from doing the following:
Users are not allowed to take actions that may result in losses to Tokocrypto and or that are contrary to the Terms and Conditions and applicable laws and regulations.
If the User violates one or more of the provisions in this provision, the User will be fully responsible and hereby agrees that for such violations Tokocrypto has the right to limit the features of using the Tokocrypto service until the closure of the Tokocrypto Account and the User acknowledges and agrees that Tokocrypto will not provide compensation and or liability in any form to the User or any party for any risks or consequences arising from restrictions on the use of the service and the closure of the Tokocrypto Account. The User is further obliged to pay compensation to Tokocrypto in the amount of the loss that Tokocrypto may experience for the violation. The User hereby authorises Tokocrypto to debit the User Account for the payment of such compensation. In the event that the Funds in the User Account are not available and / or insufficient, the User is obliged to return all of the Funds by bank transfer to Tokocrypto no later than 7 (seven) working days from the time Tokocrypto submits the claim.
CONFIDENTIAL INFORMATION
1. Any information and or data provided by Tokocrypto to the User and or data obtained by the User as a result of the Terms and Conditions whether provided or submitted orally, in writing, graphically or submitted via electronic media or information and or data in other forms during the conversation or during other work is confidential (hereinafter referred to as "Confidential Information").
2. The User agrees and agrees that at all times it will keep confidential information obtained as a result of cooperation to anyone or will not use it for the benefit of the User or the interests of other parties, without first obtaining written approval from the authorised official of Tokocrypto or other authorised parties in accordance with applicable legal provisions.
3. If the User violates the provisions referred to in numbers 1 and 2 of this provision regarding confidentiality, then all losses, claims and or lawsuits experienced by Tokocrypto are the sole responsibility of the User, and at the first request of Tokocrypto, the User is obliged to settle in accordance with the provisions of applicable laws and regulations and provide compensation that may arise from such violations to Tokocrypto. The User hereby agrees that Tokocrypto will not provide compensation and or liability in any form to the User or any party for any claims and or lawsuits that may arise in the future in connection with such violations.
4. The obligation to store confidential information as referred to in numbers 1 and 2 of the provisions regarding confidentiality shall not apply, if:
The confidential information becomes available to the general public.
The confidential information is ordered to be disclosed to fulfil a court order or other authorised government body.
The confidential information is provided in accordance with applicable legal provisions.
5. The User further agrees to make every effort and take every necessary action to prevent third parties from gaining access to or causing disclosure of confidential information.
6. In the event that the cooperation has ended, the User agrees that the obligation to keep confidential documents and materials that constitute confidential information as stipulated in this provision shall remain in effect.
LIABILITY
1. The User agrees that what is meant by Negligence ("Default") are the following matters or events:
Negligence (Default).
If the User fails to perform an obligation or violates a provision in the Terms and Conditions.
Incorrect Statement.
If it turns out that a statement or guarantee given by the User in the Terms and Conditions - is not true or does not match the reality.
2. In the event of an event of negligence under number 1 of this negligence provision by the User, Tokocrypto may choose whether to continue or close the User Account. If Tokocrypto intends to close the User Account, then such intention must be notified to the User within a reasonable time according to Tokocrypto.
3. In the event of an incident of negligence by the User as referred to, Tokocrypto has the right to immediately deactivate the Tokocrypto Account without having to make prior notification to the User, and the User hereby agrees that Tokocrypto will not provide compensation and or liability in any form to the User or any party for all demands and or lawsuits and or claims and or requests for compensation from any party that may arise in connection with the occurrence of such negligence.
INTELLECTUAL PROPERTY RIGHTS
The user declares and agrees to Tokocrypto as the holder of ownership rights to services, software, technology tools and content, sites, and other materials including Intellectual Property Rights associated with Tokocrypto facilities.
Users are only allowed to view, print and/or download copies of material from the Tokocrypto Site for personal and non-commercial use. All commercial users need to obtain permission from Tokocrypto. Any commercial activity without Tokocrypto's permission is interpreted as a violation of Tokocrypto's Intellectual Property Rights and results in termination of the User's Tokocrypto Account.
TAX
Taxes on Crypto Asset trading activities are taxes borne by each activity actor, in this case the User and Tokocrypto. Users can consult tax payments to Personal Tax Consultants, and Tokocrypto does not bear User taxes unless otherwise specified in these Terms and Conditions.
SECURENESS
Tokocrypto has implemented network and security measures as an information security network against unauthorised access in the use, alteration and / or disclosure of the Account, with security standards that are in accordance with the provisions of the applicable laws and regulations. The entry of irresponsible parties to access in the use, change and / or disclosure of Accounts from third parties due to negligence and / or User error results in the risk being borne by the User, then Tokocrypto will not provide compensation and / or liability in any form to the User or any other party for all risks, responsibilities and demands of any kind that may arise in connection with the negligence / intent / error of the User in providing information.
FORCE MAJEURE
1. What is meant by Force Majeure is events that occur beyond the ability and power of Tokocrypto so that they affect the implementation of transactions, including but not limited to:
Earthquakes, hurricanes, floods, landslides, volcanic eruptions and other natural disasters;
War, demonstrations, riots, terrorism, sabotage, embargoes, and mass strikes;
Economic policies of the Government that directly affect;
2. As long as Tokocrypto has carried out all its obligations in accordance with applicable laws and regulations in connection with the occurrence of Force Majeure, Tokocrypto will not provide compensation and or liability in any form to the User or any other party for all risks, responsibilities and demands of any kind that may arise in connection with delays or inability to carry out obligations due to Force Majeure.
LIMITATION OF LIABILITY
1. Tokocrypto always endeavours to maintain safe, convenient, and properly functioning Services, but we cannot guarantee continuous operation or that access to our Services is always perfect. It is possible that information and data on the Tokocrypto website may not be available in real time.
2. Tokocrypto does not guarantee that the results obtained from the use of the service will be accurate or reliable.
3. The User agrees that the User uses the Tokocrypto Services at the User's own risk, and that the Tokocrypto Services are provided to the User on an "AS IS" and "AS AVAILABLE" basis.
4. To the maximum extent permitted by applicable law, Tokocrypto (including the Parent Company, directors and employees) is not liable, and the User agrees not to hold Tokocrypto liable, for any damage or loss (including but not limited to loss of money, reputation, profits or other intangible losses) directly or indirectly caused by the following:
The User's inability to use the Tokocrypto service is at their own risk.
Loss of Use, Loss of Profit, Loss of Revenue, Loss of Data, Loss of Goodwill, or Failure to realise expected savings, for any case directly or indirectly.
Any indirect, incidental, special, or consequential loss, arising out of or in connection with the use or inability to use the Tokocrypto website or services including, but not limited to, losses caused thereby, even if Tokocrypto has been advised of the possibility of such loss.
Any losses caused by the User's negligence including but not limited to negligent login via a third party device and/or failure to maintain the confidentiality of the device used for login.
The condition and quality of tradable products or Crypto Assets.
Infringement of Intellectual Property Rights.
Disputes between Users.
Defamation of another party.
Any misuse of the Assets purchased by the User.
Losses due to unauthorised payments to parties other than Tokocrypto Official Accounts that in any way use the Tokocrypto name or negligence in writing accounts and / or other information and / or negligence of the bank.
Viruses or other malware (bots, scripts, automation tools) obtained by accessing or connecting to the Service.
Skimming or hacking processes, which cause User losses in the Tokocrypto Service.
Interruptions, bugs, errors, or inaccuracies in the Service.
Damage to your hardware from the use of any Services.
Enforcement action taken in relation to a User's account.
Any hacking performed by a third party on a User's account.
5. The User acknowledges and agrees that the User's only right with respect to service problems or dissatisfaction is to stop using the Service.
NOTICE
The User agrees to communicate with Tokocrypto in electronic format, and agrees that all terms, conditions, agreements, notices, disclosures or any other form of communication provided by Tokocrypto to the User electronically shall be deemed to be in writing.
The User expressly agrees to receive emails from the Tokocrypto Site. E-mails sent may contain information about accounts, transactions, systems, promotions and so on.
LEGAL JURISDICTION AND DISPUTE RESOLUTION
Terms and Conditions apply under the laws of the Republic of Indonesia.
Any dispute, dispute or difference of opinion ("Dispute"), to the extent possible, will be resolved by deliberation to reach consensus.
Any Dispute that cannot be resolved by deliberation, will be resolved through the Financial Services Sector Alternative Dispute Resolution Institution / Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (“LAPS SJK”).
MISCELLANEOUS
Terms and Conditions are subject to and enforced based on Law No. 8 of 2010 concerning the Crime of Money Laundering, Law No. 9 of 2013 concerning the Prevention and Eradication of the Crime of Financing Terrorism, Regulation of the Head of PPATK PER-09/1.02.2/PPATK/09/12, No. PER-12/1.02/PPATK/06/13, No. PER-02/1.02/PPATK/02/2014 and PPATK Regulation Number 2 of 2021. Therefore, it is subject to reporting obligations to PPATK.
For matters that have not been regulated in the Terms and Conditions, all provisions of the Civil Code and other relevant laws and regulations shall apply.
If Tokocrypto makes changes to the contents of these Terms and Conditions, Tokocrypto will notify the changes to the Users in accordance with applicable laws and regulations through notification media deemed good by Tokocrypto and then the User will be subject to the changes in the Terms and Conditions.
If the User takes actions outside the provisions of the Terms and Conditions, the User will be fully responsible and hereby agrees that Tokocrypto will not provide compensation and or liability in any form to the User, or any party for all demands and or lawsuits and or claims filed by other parties in connection with the actions taken by the User.
The User must comply with all requirements stated in the Terms and Conditions. The User's negligence in complying with or implementing the contents of the Terms and Conditions on one or more occasions, will not eliminate the User's obligation to continue to fulfil all the requirements contained in the Terms and Conditions.
I declare that I have received and read the "TERMS AND CONDITIONS" of the USER AGREEMENT understand and agree to its contents
ANNEX 1
1. The following terms in this Annex shall have the following meanings:
a. "ADGM Recognised Bodies" means Nest Exchange Limited ("Binance RIE") and Nest Clearing and Custody limited ("Binance RCH").
b. "Binance ADGM Transaction Services" means the services provided by one or more AGDM Recognised Bodies, including but not limited to:
i. exchange services for the execution of transactions on the Binance RIE; and
ii. custody, clearing and settlement services by the Binance RCH.
c. “ADGM Terms” means the Exchange Rules, the Exchange Procedures, the Clearing Rules and the Clearing Procedures.
d. "Binance Platform" means the digital platform that the Binance RIE and Binance RCH may make accessible via an application program interface ("API") made available by the ADGM Recognised Bodies as a service, or third-party applications relying on such an API; or by such other means as may be prescribed from time to time for use of the Binance ADGM Transaction Services.
e. "Clearing Procedures" means the Procedures published by Binance RCH which accompany and supplement the Clearing Rules.
f. "Clearing Rules" means the rulebook that governs the clearing, settlement and margining services provided by Binance RCH as a Registered Clearing House including any relevant procedures.
g. "Digital Asset" means, collectively, any Virtual Asset, Fiat Referenced Token, or Digital Security, as defined herein.
h. "Digital Security" means securities that are issued, transferred, and stored using distributed ledger technology or similar technology, and represent ownership or rights in an asset, enterprise, or economic activity, as recognised under the FSRA Rules.
i. "Derivative" means those derivatives defined in section 258 of FSMR which are admitted to trading on Binance RIE.
j. "Exchange Procedures" means the Procedures published by Binance RIE which accompany and supplement the Exchange Rules.
k. "Exchange Rules" means the rulebook that governs your access to and use of the Exchange with Binance RIE, including Market conduct rules, order types and trading procedures.
l. "Fiat Currency" means any government or central bank issued national, or supra-national, currency, or other monetary obligation denominated in such currency and which is not a Digital Asset.
m. "Fiat Referenced Token" means a type of Virtual Asset as defined in section 258 of the FSMR that purports to maintain a stable value by referencing or being backed by one or more fiat currencies.
n. “FSMR” means the Financial Services and Markets Regulations 2015 of the Abu Dhabi General Market.
o. "ADGM Rules" means the Financial Services and Markets Regulations 2015, all applicable FSRA rules (including the General Rules, Conduct of Business Rules, and Market Infrastructure Rules, the Recognition Orders applicable to the Binance RIE and Binance RCH, and all other laws and regulations applicable in the ADGM, as amended from time to time, that apply to the ADGM Recognised Bodies when Binance ADGM Transaction Services from the ADGM.
p. "Transaction" means selling, purchasing, or entering into any other type of transactions, or agreeing to sell, purchase or enter into any other type of transactions involving Digital Asset(s), their derivatives (if applicable), other asset(s) or product(s) as the ADGM Recognised Bodies may from time to time permit to be carried out on the Binance Platform.
q. "Virtual Asset" means virtual assets as defined in section 258 of FSMR that qualify as accepted virtual assets for the purposes of Binance RIE and Binance RCH.
2. You acknowledge and agree that:
a. to facilitate access to the Binance ADGM Transaction Services and to enable you to enter into Transactions, we as your agents, will enter into the access terms set out in Annex 2 (the "Access Agreement").
b. the effect of the Access Agreement is that you will be bound as a party to Transactions arising from the provision of the Binance ADGM Transaction Services and you will be liable for such Transactions; and
c. in connection with the Access Agreement, each relevant ADGM Recognised Body will be able to enforce the provisions of the ADGM Terms against you directly;
d. notwithstanding anything in this agreement, you will not have any direct interactions or communications with the ADGM Recognised Bodies, and any and all such interactions or communications must be via us only.
ANNEX 2
This Access Agreement is hereby entered into between:
(1) Binance RIE by its agent Tokocrypto,
(2) Binance RCH by its agent Tokocrypto; and
(3) Tokocrypto as agent on behalf of its Users.
Capitalised terms in this Access Agreement have the meaning given to these terms in Annex 1.
Through this Access Agreement, the User agrees that it may participate in trading on the Binance RIE and clearing and settlement on the Binance RCH via transactions executed and cleared by Tokocrypto acting on the User's behalf.
This Access Agreement applies to all products and Transactions executed, cleared and settled on the Binance RIE and the Binance RCH by Tokocrypto on behalf of the User.
The User hereby consents to the ADGM Terms as may be amended from time to time, and agrees to be bound by the provisions set forth therein.
The "Governing Law" and "Dispute Resolution" provisions of the Exchange Rules will apply to this Access Agreement, as if set out here in full. Every reference to "Binance RIE" in those provisions will be read as a reference to Binance RIE and Binance RCH and the User agrees to be bound by, and party to, the applicable dispute resolution mechanism thereunder, including, for the avoidance of any doubt, the arbitration provision at rule 244 of the Exchange Rules.