In an effort to improve service quality, we would like to inform all Tokocrypto users regarding the fund withdrawal transaction process. It is important to understand that the completion time for withdrawal transactions depends on several factors, including processing time by our banking partners.
After we process and send your funds, there are several stages you must go through before they arrive in your account. This process involves our bank partners, the switching network, and the receiving bank. We would like to emphasize that bank operating hours may affect the time of receipt of funds. Some banks have downtime overnight or over the weekend which can cause delays.
Estimated Time of Arrival of Funds
To provide clarity and help you in planning fund withdrawal transactions, here are some estimates of the arrival time of funds based on the nominal transfer and delivery time:
There are several possible reasons for delays that need to be taken into account:
- Bank Operational Hours: All fund transfers are processed instantly during the bank's normal operational hours. So, if a transaction is made outside these hours, it may take longer to be processed. Additionally, if there are scheduled time delays or unforeseen situations, this may also impact delivery speed.
- Switching Network and Internal Processing: Sometimes, the switching network or internal processing existing in the recipient bank can also cause delays in the funds transfer process. This is beyond our control and may affect the time it takes for your funds to arrive at their destination.
- Bank Reconciliation: Fund transfers may require a reconciliation process by the recipient's bank so that the status can be clearly identified. This process may take additional time, especially if there are discrepancies or incompatibilities that need to be resolved.
We understand that every transaction you make is very important, and we make every effort to minimize delays. If you have further questions or need assistance, don't hesitate to contact our Customer Support team via Live Chat 24/7.
Tokocrypto is always committed to continuing to improve services to suit your needs and expectations. Thank you for understanding.