Hi Tokonauts,
Some Tokocrypto users with Samsung devices are experiencing issues when trying to https://www.google.com/search?q=link a passkey to their accounts. This problem generally occurs because the default security settings on Samsung devices still use Samsung Pass, while the current Tokocrypto system only supports Google as a passkey storage service.
What's the Issue?
When users attempt to create a passkey for their Tokocrypto account, the device automatically offers to save it to Samsung Pass. However, because Tokocrypto does not yet support passkey integration with Samsung Pass, this process will fail or not function as expected.
Solution: Change Preferred Service to Google
Users must change the default storage service from Samsung Pass to Google to resolve this issue. Here are two steps you can follow, depending on the situation:
Step 1: Change Preferred Service in Settings
- Open Settings on your Samsung device.
- Go to the Passwords, Passkeys, and Autofill menu.
- Under the Preferred service section, change the selection from Samsung Pass to Google.
Step 2: Select "Save Another Way" When Creating a Passkey
- When the passkey creation pop-up appears, such as:
- “Create a passkey for Tokocrypto and save it to Samsung Pass?”
- Click “Save another way”, then choose Google as the passkey storage.
ℹ️ Important Note
This change will not delete your data in Samsung Pass; it will only redirect passkey storage to Google to ensure compatibility with the Tokocrypto system.
If you continue to experience difficulties after following the steps above, please do not hesitate to contact the Tokocrypto customer support team via 24/7 Live Chat. We are ready to assist you!
Thank you for your support!
The Tokocrypto Team
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