Hi, Tokonauts!
Are you experiencing issues with Google Authenticator? Is it due to a device change or accidentally deleting the Google Authenticator app? Or you may want to reset your Google Authenticator settings due to withdrawal problems. Don't worry, Tokonauts!
Google Authenticator can be linked again if you still have the backup key obtained when you first activated 2FA Google Authenticator. Typically, users keep it on paper or in separate notes to make the Google Authenticator recovery process more accessible.
If you still have the code, try the following steps to re-connect:
- Open the Google Authenticator app.
- Select the plus (+) sign in the bottom right corner.
- Choose "Enter a new set up key" or "Add a key code."
- In the "Account Name" field, you can enter "Tokocrypto" or any other name you prefer.
- Select "Add."
- Tap the three-dot symbol in the upper right corner and select "Sync Now."
- Return to the Tokocrypto app and request the OTP SMS, email, and Google Authenticator codes (in sequence).
What if Tokonauts doesn't save a backup code? Don't worry, okay? Tokonauts can request a Google Authenticator 2FA reset via self-service at https://support.tokocrypto.com/hc/id/. Please fill in the form according to the instructions displayed. We also recommend that you read the guide here first.
Please prepare for documents:
- Original ID card photo
- A self-portrait photo holding the original ID card and a piece of paper with the words "Reset Google Authenticator at Tokocrypto" written on it, including:
- Full name
- Submission date
- Original signature
(example of self-help photo taking)
Things to note before requesting a reset:
- The estimated completion time for a 2FA reset is 1x24 hours.
- The attached documents must be original, not printed or photocopied, and not edited.
- The signature must be genuine.
- You will get a notification if the application is approved. Please periodically check 2FA activity in your account settings.
- After a successful reset, we advise users to re-enable two-factor authentication (2FA) as an additional security measure for their account.
- The withdrawal feature will be temporarily turned off for account security reasons for 3x24 hours after a successful reset.
We hope the Tokonauts' reset request goes smoothly and you can continue your transactions.
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Stay tuned for further information on all official Tokocrypto channels:
Telegram: Official Group Tokocrypto
Twitter: Twitter Tokocrypto
Facebook: Official Facebook Tokocrypto
Instagram: Instagram Tokocrypto
YouTube: Youtube Tokocrypto
LinkedIn: LinkedIn Tokocrypto