When users find a problem with Google Authenticator because their phone is lost? or accidentally the code of application is deleted?
Tokonauts don't need to worry. With the steps below, the 2FA Google Authenticator will be reset and the user can continue to transact on Tokocrypto. Here are the steps to reset 2FA Google Authenticator:
Photo of KTP identity card
Self-supporting photo on a paper write "Reset Google Authenticator at Tokocrypto" by including:- Name- Today's date- Signature- Along with KTP
- Fill in the complete format:
- Email addresses:
- Mobile phone numbers:
- Reason for resetting 2FA Google Authenticator:
If the file has been prepared, please fill in the 2FA form to upload the google authenticator reset requirements then please wait Estimated completion of 2FA reset is 1x24 hours on weekdays and 2x24 hours on holidays. If you need other assistance, please contact our Customer Support via Live Chat.
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