Have you ever faced difficulty receiving SMS verifications before? Or has the registered phone number gone missing or expired? Tokonauts, no need to worry; you can reset your SMS 2FA settings!
OTP SMS codes are typically sent in real-time to the registered phone number. However, if you are still waiting to receive the code within a certain period, please try to request the code periodically, not in quick succession or within the next 30 minutes.
What if you want to change the registered phone number to a new one? You can do that, Tokonauts! First, you can request a reset of the SMS 2FA from Customer Support through the live chat service. Here are the steps:
- Prepare photos of the following documents:
- Original ID card photo
- A self-portrait photo holding the original ID card and a piece of paper with the words "Reset Google Authenticator at Tokocrypto" written on it, including:
- Full name
- Submission date
- Original signature
(example of self-help photo taking)
2. Send the above documents through the live chat service for assistance from Customer Support.
Things to note before requesting a reset:
- The estimated completion time for a 2FA reset is 1x24 hours on working days and 2x24 hours on holidays.
- The attached documents must be original, not printed or photocopied, and not edited.
- The signature must be genuine.
- There will be no notification once the reset is done, so users should periodically check the 2FA settings on their accounts.
- After a successful reset, we advise users to re-enable two-factor authentication (2FA) as an additional security measure for their account.
- The withdrawal feature will be temporarily turned off for account security reasons for 3x24 hours after a successful reset.
Hopefully, the Tokonauts reset request goes smoothly, and Tokonauts can start trading again.
Information: How to Connect to Tokocrypto Live Chat Service
Stay tuned for further information on all official Tokocrypto channels:
Telegram: Official Group Tokocrypto
Twitter: Twitter Tokocrypto
Facebook: Official Facebook Tokocrypto
Instagram: Instagram Tokocrypto
YouTube: Youtube Tokocrypto