Hi, Tokonauts!
Have you ever faced difficulty receiving SMS verifications before? Or has the registered phone number gone missing or expired? Tokonauts, no need to worry; you can reset your SMS 2FA settings!
OTP SMS codes are typically sent in real-time to the registered phone number. However, if you are still waiting to receive the code within a certain period, please try to request the code periodically, not in quick succession or within the next 30 minutes.
What if you want to change the registered phone number to a new one? You can do that, Tokonauts! First, you can request a reset of the SMS 2FA via self-service at https://support.tokocrypto.com/hc/id/. Please fill in the form according to the instructions displayed. We also recommend that you read the guide here first.
Please prepare for documents:
- Original ID card photo.
- A self-portrait photo holding the original ID card and a piece of paper with the words "Reset Google Authenticator at Tokocrypto" written on it, including:
- Full name
- Submission date
- Original signature
(example of self-help photo taking)
Things to note before requesting a reset:
- The estimated completion time for a 2FA reset is 1x24 hours.
- The attached documents must be original, not printed or photocopied, and not edited.
- The signature must be genuine.
- You will get a notification if the application is approved. Please periodically check 2FA activity in your account settings.
- After the 2FA SMS settings have been reset, re-register your cellphone number independently via the application or website.
- The withdrawal feature will be temporarily turned off for account security reasons for 3x24 hours after a successful reset.
Hopefully, the Tokonauts reset request goes smoothly, and Tokonauts can start trading again.
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Stay tuned for further information on all official Tokocrypto channels:
Telegram: Official Group Tokocrypto
Twitter: Twitter Tokocrypto
Facebook: Official Facebook Tokocrypto
Instagram: Instagram Tokocrypto
YouTube: Youtube Tokocrypto
LinkedIn: LinkedIn Tokocrypto