Published on August 31, 2026
Errors when transferring crypto assets, such as selecting an incorrect network (wrong network) or sending assets to the wrong wallet address (wrong address), may result in the assets not being credited to the intended account or potentially being permanently lost.
If you encounter this issue, you may submit a deposit recovery request. However, please note that every request is subject to review, and successful recovery cannot be guaranteed, as it depends on factors such as the asset type, blockchain network, and complexity of the recovery process.
Deposit Recovery Request Process
Access the Official Tokocrypto Form
Submit your request through the Tokocrypto Abnormal Transaction Form.Provide Transaction Details
Select the relevant issue type (Wrong Network or Wrong Address), then provide the required transaction information, such as the TXID/TxHash, asset type, and supporting proof of the transaction.Wait for the Review Process
Once submitted, the Tokocrypto team will review your transaction. Updates regarding the recovery status will be sent to the email address registered with your Tokocrypto account.
Deposit Recovery Terms and Conditions
Before submitting a recovery request, please review the following terms and conditions:
Handling Fee
A handling fee will only be charged if the recovery request is confirmed as eligible for processing. If the request cannot be processed based on the review results, no handling fee will be charged.
20 USDT per transaction for Wrong Network cases.
50 USDT per transaction for Wrong Address cases.
Estimated Processing Time
The recovery process may take approximately 30–90 business days, excluding Saturdays, Sundays, and public holidays. This estimated timeframe may vary depending on the complexity of each case.
Note:
Deposit recovery is an assistance service provided based on the results of Tokocrypto’s review and does not guarantee that the assets can be successfully recovered.
The success of a recovery request depends on various factors, including blockchain network compatibility, asset type, technical conditions, and the complexity of the recovery process. In certain circumstances, a request may be deemed ineligible for recovery.
Handling fees may be adjusted from time to time based on technological developments, operational costs, and blockchain network conditions. Tokocrypto reserves the right to amend these terms without prior notice.
Ultimately, you are fully responsible for your own funds. Please ensure that you fully understand our services before using them.
If you have any further questions or require additional information regarding the status of your assets, please contact Tokocrypto Customer Support through the Live Chat feature, available 24/7. Our team is ready to assist by providing information based on the available transaction data and technical support.
Tokocrypto Team
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