Have you ever experienced problems with crypto deposits, the wrong memo, or the wrong address? Or do you need help depositing coins not listed on Tokocrypto?
As we know, crypto transactions, both deposits and withdrawals, must use accurate data to ensure the transaction process runs smoothly. However, errors may occur during transactions, such as not entering a memo, entering the wrong destination address, selecting the wrong network, and so on, which are referred to as abnormal transactions. Those mistakes can put you at risk of losing those assets.
If you experience problems like the one above, we recommend contacting Tokocrypto Customer Support for the transaction handling process. Customer Support will explain how to submit an appeal through the website or Customer Support. The handling of this problem can only be partially successful. Meanwhile, there are fees charged to customers for resolving these obstacles.
Regarding the policy of changing handling fees for abnormal transactions at Tokocrypto as of December 27, 2023, we inform you of the following so that users can adjust them:
Could you make sure you have enough balance? If the specified balance is insufficient, you must make a BUSD deposit to your Tokocrypto account first. We can only process an appeal if a handling fee is already in your account. The following are some conditions that need to be considered before sending data:
- The return process will be sent to the sender's original account or exchanged from the data we receive. We cannot enter data manually if the coin address has a memo.
- The refund process takes different times, depending on the type of fund recovery. However, the process may take place more quickly than expected.
- Additional data, such as video proof of transactions, may be required at the end of the checking process.
Information about changes to handling fees can then be read in the FAQ. If you have questions about handling fees, don't hesitate to contact our Customer Support via Live Chat 24/7 at www.tokocrypto.com.
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